Yes, there is full warranty for our products. If the product you received damaged, or not in the size or color you ordered you can get the money back or a replacement for any dress from our site for free.
If I'm not happy with the product I can get the money back?
Yes, you can get your money back or alternatively get another product which is worth the same price from the site for free. What you need to do is send us the order number you received by email at the time of purchase along with a picture of the defect and a few words of what the problem is.
We get full credit from the factories so we have no problem getting your payment back.
How much is a shipping coast?
Free Shipping to all products on site.
If you find a product that has a shipping price, send us a link to this product and we will remove the shipment from the price of the product.
How long does the shipment take to arrive and how?
All products come directly from factories, shipping can be between 14-30 days. At the time of purchase you will receive a tracking code for any given moment where your package is located.
Are all dresses new?
All dresses are brand new products, comes wrapped in plastic directly from the factory.
How do you wash the dresses?
Hand washing only, do not insert into the machine even for “gentle laundry”.
My advice is to take a bucket of water and put some soap, gentle hand rubbing, pour the water, put new water with some conditioner, and hang in a straight way.
Do you have customer service and someone to talk to?
It took us more than a year to find overseas manufacturer who are willing to give full warranty for their products and get 100% refund if there is a problem .You can talk to us about any questions you have through our support form here.
How can I know the exact size of the dress i need?
Can I buy more than one dress of different sizes?
Sure, you can buy as many dresses as you want, there is an inventory that updates on every purchase.
I did not get my dress What do I do?
Shipments are sometimes delayed, you can check in the tracking code that you have where the package is located. If your package does not reach you, you will receive a full refund.
you can track you package here: www.17track.net
Do the dresses really look like the ones in the pictures?
There is no doubt that these are professional images that we receive from our suppliers, the compatibility between the images and the reality is between 80-95 percent.
Will my dress be inflated too?
Good question, most of the dresses are inflated and come with a mesh layer that makes the dress inflated, if you want very very inflated dresses there is a possibility to order the product in our website. search for ‘inflated‘ in search box on top.
Can I cancel an order?
Cancellation of an order is possible within 48 hours of ordering.